Training

ICXS Course Training

Prevent360 has collaborated with the International Customer Experience Institute to provide their certified internal assessor training, allowing organizations to get certified against the International Customer Experience standard 2019 and The International Digital Customer Experience Standard 2022. These standards are certified by one of the leading certification bodies in the world, British Standard Institute.

Journey Mapping Training

Our team will provide workshops to help your organization visualize the process that a customer goes through to accomplish a goal; during the workshops, our consultants will define the touch points, pain points, and the different emotions that the customer will go through to achieve the desired.

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