Certifications

At the core of the new IDCXS standard is the original 5Ps Service Excellence Model. This was created and developed as part of a study at Brunel University in the UK to identify all the elements within an organisation which impact service quality.

The International Employee Happiness and Wellbeing Standard- IEHWS2023 reflects the dramatically increased international growth in scale, reach and scope of the need for employers to develop practices that deliver happiness levels and actively promote and support wellbeing within their employees.

For private sector organisations in a competitive world, high standards of customer service and experience are often a key differentiator. At the same time, public sector organisations also need to show that they are responsive, reliable and respectful to consumer needs