Our Services
Mystery Shopping
At Prevent- 360, we understand the importance of delivering exceptional customer experiences. Our Mystery Shopping services are designed to help you uncover opportunities for improvement across various customer touchpoints. We provide detailed reports that highlight pain points and offer a customized improvement plan, allowing you to take concrete steps toward increased customer satisfaction and operational excellence
In-Person Mystery Shopping Visits
Our on-site visits allow us to evaluate customer experiences at your physical locations. We provide detailed reports highlighting pain points and a customized improvement plan to enhance service quality.
Phone-Based Surveys (CATI)
We consistently conduct phone-based customer surveys to evaluate communication and service quality. Our reports identify pain points and provide actionable recommendations for improvement
Online Mystery Shopping
Our online assessments focus on digital interactions, helping you enhance the user experience and usability of your website or online platforms. Our reports include identified pain points and a tailored improvement plan
Survey
At Prevent-360, we recognize the importance of fostering satisfaction and loyalty. Our Survey services are meticulously designed to help you gauge and enhance customer experiences across various touchpoints. We offer comprehensive reports that illuminate areas of concern and present a tailored improvement plan, guiding you toward elevated customer satisfaction and operational excellence.
In-Depth Customer Surveys (CAP)
Our surveys delve into the minds of your customers, providing valuable insights into their experiences. We deliver detailed reports highlighting pain points and offering a custom improvement roadmap to elevate service quality.
Mystery Shopping Calls
We conduct calls to assess phone-based customer interactions, ensuring consistency in communication and service. Our reports pinpoint pain points and provide actionable improvement recommendations
Online Customer Feedback (CAWI)
Our online customer feedback mechanisms focus on digital interactions, aiding you in optimizing your digital platforms' user experience and usability. Our reports encompass identified pain points and a personalized improvement strategy.